Privacy Policy

Introduction

Cleaning Expert Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleaning-expert.company or use our cleaning services.

By using our services or website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services or website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule cleaning services through our website or phone
• Create an account on our customer portal
• Request quotes or estimates for our services
• Subscribe to our newsletter or promotional communications
• Contact us for customer support or inquiries
• Participate in surveys, contests, or promotional activities

Types of Personal Information

The personal information we collect may include:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Property address, cleaning preferences, access instructions
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Records of your communications with us, including emails, phone calls, and chat messages

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, referring websites
• Location Information: General geographic location based on IP address

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Scheduling and coordinating cleaning services
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Personalizing our services based on your preferences

Communication and Marketing

• Sending service confirmations, reminders, and updates
• Providing important notices about our services or terms
• Marketing communications (with your consent)
• Inviting feedback and conducting surveys

Website Improvement and Analytics

• Analyzing website usage and improving user experience
• Developing new features and services
• Ensuring website security and preventing fraud
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: For secure payment processing (we do not store complete payment details)
• Cloud Storage Providers: For secure data storage and backup
• Communication Services: For email delivery and customer support
• Analytics Providers: For website analytics and performance monitoring

Legal Requirements

We may disclose your information when we believe it is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers
• Investigate fraud or security issues
• Enforce our terms of service

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems are regularly updated and monitored
• Employee Training: Staff receive regular training on data protection practices

Data Breach Response

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Correction and Updates

You may request that we correct or update any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal limitations and retention requirements.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information below
• Updating your preferences in your customer account

Cookie Preferences

You can control cookies and similar tracking technologies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can manage cookie preferences through your browser settings or our cookie consent banner. For more detailed information about our use of cookies, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Customer Information: Retained for the duration of our service relationship and for 7 years thereafter for legal and accounting purposes
• Website Analytics: Typically retained for 26 months
• Marketing Data: Retained until you opt out or request deletion
• Legal Compliance: Some information may be retained longer to comply with legal obligations

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Transfer Safeguards

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent matters, please call us directly during business hours.