Terms of Service

1. Acceptance of Terms

By accessing and using the Cleaning Expert Services website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Cleaning Expert Services provides professional cleaning solutions for residential and commercial properties. Our services include but are not limited to:

• Residential home cleaning
• Commercial office cleaning
• Deep cleaning services
• Move-in and move-out cleaning
• Post-construction cleanup
• Regular maintenance cleaning

3. User Responsibilities

As a user of our website and services, you agree to:

• Provide accurate and complete information when booking services
• Ensure safe access to the property for our cleaning professionals
• Secure or remove valuable items before our arrival
• Provide appropriate cleaning supplies if specifically requested
• Communicate any special requirements or concerns in advance
• Respect our staff and maintain a professional environment

4. Service Booking and Cancellation

All service bookings are subject to availability and confirmation. We reserve the right to:

• Accept or decline service requests at our discretion
• Require a minimum 24-hour notice for cancellations
• Charge a cancellation fee for same-day cancellations
• Reschedule services due to weather or unforeseen circumstances
• Request additional payment for extra services beyond the original scope

5. Pricing and Payment Terms

Our pricing is transparent and competitive. Payment terms include:

• All prices are quoted in British Pounds (GBP)
• Payment is due upon completion of service unless other arrangements are made
• We accept cash, bank transfers, and major credit cards
• Recurring services may be billed monthly in advance
• Additional charges may apply for extra services or unusually dirty conditions
• All prices include VAT unless otherwise specified

6. Quality Guarantee

We stand behind the quality of our work with the following guarantee:

• 100% satisfaction guarantee on all cleaning services
• Free re-cleaning within 24 hours if you are not completely satisfied
• Professional, trained, and insured cleaning staff
• Use of professional-grade equipment and eco-friendly products
• Regular quality inspections and customer feedback monitoring

7. Liability and Insurance

We maintain comprehensive insurance coverage and take responsibility for our actions:

• Full liability insurance covering property damage and personal injury
• All staff are fully insured and background-checked
• Immediate reporting of any damage or concerns
• Maximum liability limited to the value of services provided
• Customers should report any damage within 24 hours of service completion

8. Website Usage

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorized access to any part of the website
• Interfere with or disrupt the website or servers
• Transmit viruses, malware, or other harmful code
• Copy, modify, or distribute website content without permission

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cleaning Expert Services and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

10. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our collection, use, and storage of personal data complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For detailed information about how we handle your data, please refer to our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Cleaning Expert Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of your use of our services or website.

12. Force Majeure

We shall not be liable for any failure to perform our obligations under these terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemic-related restrictions.

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: